Step 2: Ensure Outlook is working or not on a long process If you can’t find a dialog box open, move on to the next step. Pressing Alt+Tab will help you switch from window to window and help you see what dialog boxes might be stopping Outlook from responding. If you don’t choose an option on that dialog box, Outlook won’t let you do anything else. Some things you do in Outlook ask for confirmation, you are sure you want to do that. This didn’t resolve your Outlook2016 freeze issue, continue to the steps below. Close Outlook, and then open it normally.In Windows 10, choose Start, type Outlook.exe /safe, and press Enter.Launch Outlook in safe mode by choosing the following options.There may be other reasons for this problem which require different fixes.If Outlook stops responding at a screen that says “Processing,” you can close Outlook, start it in safe mode, then close it and open it normally to fix the problem. Most users will end up calling support, despite the trivial fix above. This would also help if in fact the software is stuck in a loop, since the user can see that nothing is really happening.Īnother issue of course is that this looks like a bug. Maybe something like “Verifying nodes nnn of nnn” with the number incrementing. Users are more accepting of a long process if they can see evidence of it, even if the technical details of what is displayed make no sense. One of the issues is that showing a generic busy dialog with no indication of what the software is actually doing makes poor UI. Observation: this is poor from Microsoft. What is going on here? Not sure, but it may be related to automatic updates for those of us with the Pro Plus version of Office installed via Office 365 or other entitlement. Again it opens quickly, this time complete with plug-ins. In both cases I have seen, Outlook now opens immediately, though in safe mode which means no plug-ins are loaded.Ĭlose Outlook and restart it. If you get further dialogs such as First things First, click Accept: Now hold down Ctrl and click the Outlook shortcut on the taskbar, presuming it is pinned. If that doesn’t work, you can use Task Manager to end the Outlook process. Close Outlook by clicking the X at top right. Will it complete in its own good time? Not sure, but for sure it takes longer than you want to wait in order to get your email.
You start Outlook, it loads plug-ins, then presents a dialog that says “Processing”.
I have seen this a couple of times recently, both cases where Outlook 2016 is installed.
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